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School of Government Ticket Submission
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Full Name
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Is this ticket requested on behalf of
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Requested on behalf of:
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Enter the name of the individual requesting the service detailed in this ticket; assuming it is not yourself. If this is for yourself then switch the previous questions to "Myself".
Email
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Please provide a valid email address where you can receive and respond to updates regarding your service request.
Phone
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Please provide a valid phone number where we can reach you to respond to updates regarding your service request.
Preferred contact method:
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Related Ticket
Please enter in the ticket number if this is related to another ticket in the system.
Ticket Priority Status
Urgent
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User Impact
How is this affecting you or your work?
Many people cannot work
I cannot work
Moderately affects my ability to work
Just wanted to inform you doesn't really affect me
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Ticket Queue
(Required)
Select which team you need assistance from. If you are not sure which team this should go to please select the last option "Other Team".
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IT Service Desk Team
Applications Team
Instructional Design Team
Data Warehouse Team
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Ticket Category
(Required)
Please select which area you are needing assistance in/with.
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Canvas
Books / Publications
Website(s) / Online Application(s)
AV Support
Helpdesk
General / Other
Is this an issue with Digital Publication Access?
Yes
No
Other
What School of Government site did you purchase this on?
Please select which site where you believe that you purchased your publication(s) on.
-
books.sog.unc.edu (LongLeaf - unc.secure.longleafservices.org)
sog.unc.edu (Learning Stream - reg.learningstream.com)
Other / Not Sure
What was the edition of the publication?
Please enter the edition if the publication had one.
Did you purchase a publication bundle?
A hardcopy with a digital access code.
Yes
No
Other
Have an issue with purchasing a publication?
Select all the apply with problem that you are experiencing. So that we can take care of you as fast as we can.
Select All
Entering my payment information.
Entering in my mailing/billing address information.
Redeeming a code.
Other
Do you all ready have an SSO account with the School of Government or UNC?
School of Government
University of North Carolina
No
Other
What is the email address that is associated with that SSO account?
Please enter your email address or addresses. If more than one account please place a comma between them. For Example: test@gmail.com, test2@yahoo.com
Is this for a School of Government Canvas course?
Yes
No
Other
Select which Canvas Course group this course is/was fo?
MPA
___
What course is this in regards to?
Please enter in the name of the SOG Course.
What is the email that you registared for this course?
Please enter in the email address that either you or someone else registered this course with. Please enter all email addresses that might apply here. If more than one account please place a comma between them. For Example: test@gmail.com, test2@yahoo.com
Is this your first time accessing Canvas?
Yes
No
Other
Associated Email Addresses
Please enter in the email address that either you or someone else registered this course with. Please enter all email addresses that might apply here. If more than one account please place a comma between them. For Example: test@gmail.com, test2@yahoo.com
On site or offsite?
School of Government (on site)
Offsite
Where in the School of Government building?
Studio
Classrooms
Atrium
Cafeteria
What type of event is this?
In Person
Hybrid
Online
When is this taking place?
(Required)
Month
Month
1
2
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Day
Day
1
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Year
Year
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2026
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2021
2020
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1928
1927
1926
1925
1924
1923
1922
1921
1920
Do you need equipment ahead of the course/event?
Yes
No
What equipment do you need?
Is this a Hardware or Software issue?
Hardward
Software
Both
Not Sure
Computer Operating System
Mac
Windows
Linux
Not Sure
Other
Website Request Category
Please select which best describes your request.
Website Project Request
Website Maintenance
Application Maintenance
Automation / Integration Request
YourMembership Support
Other
Browser
Please select which browsers that you are having this issue with. Select all that apply.
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Chrome
Firefox
Safari
Internet Explorer (IE)
Edge
Opera
Other
Are you logged into the website?
Yes
No
Not Sure
Have you flushed your browser caches?
Yes
No
Not Sure how to...
Have you tried an incognito window?
An incognito window is another window in the current browser where you will not be logged into the site if you currently are. Another benefit is that it shouldn't have anything cached.
Yes
No
Not Sure how to...
What devices have you tried?
Sometimes if the issue is a cached browser switching devices can show you the current not cached site.
Desktop Computer
Laptops / Notebooks (e.g., MacBook, Dell, HP)
Tablets (e.g., Apple iPad, Lenovo Tab)
Smartphones (e.g., Apple iPhone, Samsung Galaxy)
Smart TVs
E-readers (e.g., Amazon Kindle)
Other
School of Government Websites
These websites are maintained by the School of Government. Please the website(s) that you are having an issue with. If the site your having an issue with is not currently in this list please copy the url of the site into the Website URL field. Select all that apply.
Select All
Adult Protection Network [https://protectadults.sog.unc.edu]
Benchbook [https://benchbook.sog.unc.edu]
Benchmarking 2.0 [https://benchmarking.sog.unc.edu]
Budgetopolis [https://budgetgame.sog.unc.edu]
Carolina Accross 100 [https://carolinaacross100.unc.edu]
Center for Public Leadership and Governance [https://cplg.sog.unc.edu]
Civilian Advisory and Review Board for Police Accountability [https://civilianboards.sog.unc.edu]
Clerks of Superior Court Manual Series [https://clerks.sog.unc.edu]
Clerks Training [https://clerkstraining.sog.unc.edu]
Coates' Canons [https://canons.sog.unc.edu]
Collateral Consequences Assessment Tool ( C-CAT ) [https://ccat.sog.unc.edu]
Community and Economic Development in North Carolina and Beyond [https://ced.sog.unc.edu]
Consortium of University Public Service Organizations [https://cupso.org]
Continuing Professional Education [https://continuing-professional-education.sog.unc.edu]
Court Appearance Toolbox [https://courtappearance.cjil.sog.unc.edu]
Justice Systems Research Team [https://cjil.sog.unc.edu]
Criminal Justice Innovation Lab - Shiny App [https://cjil.shinyapps.io/MeasuringJustice/]
Death & Taxes [https://deathandtaxes.sog.unc.edu]
Defender Manuals [https://defendermanuals.sog.unc.edu]
Development Finance Initiative [https://dfi.sog.unc.edu]
Engaging Women in Public Service [https://engage.web.unc.edu]
Environmental Finance Center [https://efc.sog.unc.edu]
Environmental Finance Center Dashboards (EFC) [https://dashboards.efc.sog.unc.edu]
Faculty Activity Record [https://far.sog.unc.edu]
Faculty Orientation Handbook [https://sogteaching.web.unc.edu]
Historic Resiliency Project http://hrp.sog.unc.edu]
Human Services [https://humanservices.sog.unc.edu]
Human Services Document Repository [https://hsdocs.web.unc.edu]
Information Technology Division (ITD) [https://itd.sog.unc.edu]
Legislative Reporting Service (LRS) [https://lrs.sog.unc.edu]
LGFCU Report 2020 [https://report.web.unc.edu]
Library Activity Report [https://lar.sog.unc.edu]
Local Government in North Carolina [https://lgnc.sog.unc.edu]
Local Government Workplaces Initiative Project [https://lgwi.web.unc.edu]
Master of Public Administration (MPA) [https://mpa.unc.edu]
MPA / Environmental Science Dual Degree [https://mpa4esc.web.unc.edu]
MPA Course Planner [http://courseplanner.mpa.unc.edu]
MPA Course Planner Demo [https://courseplanner-demo.mpa.unc.edu]
MPA Student Intranet [https://carolinampa.web.unc.edu]
NC Association District Court Judges [https://ncadcj.org]
NC Crimes [https://crimes.sog.unc.edu]
NC Criminal Law [https://nccriminallaw.sog.unc.edu]
NC Finance Connect [https://ncfinanceconnect.com]
NC Impact [https://ncimpact.sog.unc.edu]
NC Local Government Disaster Recovery Portal [https://ncrecoveryportal.com/]
NC PRO [https://ncpro.sog.unc.edu]
North Carolina City and County Management Association (NCCCMA) [https://www.ncmanagers.org/]
On the Civil Side [https://civil.sog.unc.edu]
Opioid Response Project [https://orp.sites.unc.edu]
Public Defense Education (PDE) [https://publicdefense.sog.unc.edu]
Podcast [https://podcast.sog.unc.edu]
Public Leadership blog [https://leadership.sog.unc.edu]
School of Government (SOG) [https://www.sog.unc.edu]
School of Government Employee Appreciation [https://sogappreciate.web.unc.edu]
SOG Impact [https://sogimpact.sog.unc.edu]
SOG Publications / Bookstore [https://books.sog.unc.edu]
SOG Service Mural [https://servicemural.unc.edu]
SOG SSO [https://sso.sog.unc.edu]
SUN Project [https://sun.sog.unc.edu]
Tools for Decision Making [https://toolsfordecisionmaking.sog.unc.edu]
Website URL
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Subject
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Issue
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